Our customers and brokers are at the forefront of everything we do at Bluestone and we pride ourselves on our transparent communications and high levels of service.
Over the last year and due in part to the global pandemic, we have seen an increasing demand for our products and so, we have seen the number of mortgage applications increase exponentially.
Due to this demand, the growth of the Bluestone Mortgages business has expanded by over 40% and in response to this, we have steadily been growing the size of our sales and lending teams by over 70%, to cope with the current pipeline and for future applications.
Now that we’ve invested in the teams, we’ve been able to considerably reduce the turnaround time of our service levels, which currently stand at 2 days. This allows us to process more applications in a shorter time and help more customers like Lesley turn their lives around.
I am due to complete on my house sale soon and before I complete I just wanted to say a massive thank you to the whole team at Bluestone. I have lived in my property for 7 years and owned it for 2.5 years in my sole name.
Following a horrendous divorce Bluestone were able to help me buy out my ex husband and take on the mortgage myself, ending probably the worst 5 years of my life. The help Bluestone gave me and trusted me to pay my monthly mortgage has been invaluable and has helped me to rebuild my life, for that I will always be so grateful for.
During COVID when we had to take a pay cut, Bluestone were incredibly efficient and understanding and helped not only myself, but my family to survive financially through the pandemic.
I didn’t want to pay off my mortgage without saying a massive thank you to you all for your trust, help and efficiency during my mortgage period. It’s not often businesses get a thank you and as a Director of a business I know it means a lot so thought I would send this message.
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