Name: Bluestone Mortgages Ltd (BML).
Address: Bluestone Mortgages Ltd Privacy, Bluestone Mortgages Limited, 3rd Floor, 22 Chancery Lane, London, WC2A 1LS
Phone Number: Customer Support number 0800 368 1834
We currently collect and process the following information relating to you, from you in connection with your Application (for a mortgage) or Mortgage (loan agreement). We may also process information in relation to any guarantor of, or joint applicant for the loan.
This personal information may include:
Most of the personal information we process is provided to us directly by you in connection with your Application (for a mortgage) or Mortgage (loan agreement) and its on-going administration.
In the processing of your Application and the administration of your account, we may also collect personal information relating to you from other sources, including:
We may also make a credit search with CRAs, which will record details of that search whether or not your Application is successful. Each search will be registered on your credit file(s) individually, and a number of searches within a short period may impact on your ability to obtain credit. We or other lenders may take this association into account in future applications for credit or financial services. The association will remain between you until one of you successfully applies for “disassociation,” the formal process of undoing a CRA association. Information held about you by CRAs may be linked to records relating to other persons. Your Application will be assessed with reference to any “associated” records of CRA searches of joint applicants for a mortgage.
We may share this information for the processing of Applications and Mortgages with other organisations, including:
Under the United Kingdom (UK) General Data Protection Regulation (GDPR), the lawful basis we rely on for the processing of this information are:
The legal bases on which we collect, process and transfer special categories of data relating to you in the manner described above are:
BML conducts no direct marketing to mortgage applicants or customers. BML sends new and existing product updates to its network of mortgage brokers. This is assessed to be a reasonable expectation for business to business activities and is therefore conducted under BML’s legitimate interest. If you have any questions regarding marketing please contact us by phone at the customer service number 0800 368 1834 or by email at email@example.com , or by writing to Privacy, 3rd Floor, 22 Chancery Lane, London, WC2A 1LS, if you wish it to stop.
In connection with the above we might transfer your personal information outside the UK and outside the European Economic Area (EEA), including to a jurisdiction which is not recognised by the UK or the European Commission (EC) as providing for an equivalent level of protection for personal information as is provided for in both the UK and European Union (EU). If your personal information is transferred internationally, we will ensure that appropriate measures are in place to comply with our obligations under applicable law governing such transfers. These may include entering into a contract governing the transfer that contains ‘standard contractual clauses’ approved for this purpose by the ICO. If you would like to receive further details of the measures that we have taken in this regard, we can be contacted by calling 800 368 1833, or by email at firstname.lastname@example.org, or by writing to Privacy, 3rd Floor, 22 Chancery Lane, London, WC2A 1LS.
As part of the processing of your personal information, decisions may be made by automated means, e.g. we may use credit scoring methods or other automated decision-making systems to assess your credit status. We may automatically decide that you pose a fraud or money laundering risk if our processing reveals your behaviour to be consistent with that of known fraudsters or money launderers; or is inconsistent with your previous submissions; or you appear to have deliberately hidden your true identity.
Your information is securely stored:
We will not hold your data for longer than is necessary. We will retain and hold your personal information, and all details and documents relating to your loan, for up to five years after:
We will then dispose of your information
Under data protection law, you have the following rights including:
Please contact us if you wish to make a request to exercise one or your rights by calling 800 368 1833,or by email at email@example.com, or by writing to Privacy, 3rd Floor, 22 Chancery Lane, London, WC2A 1LS. We will ask to verify your information and clarify what particular issues are of concern.
A copy of the Experian Credit Reference Agency Information Notice (CRAIN) can be found here: http://www.experian.co.uk/crain/index.html
If you have any concerns about our use of your personal information, please contact us by phone at the customer service number 0800 368 1834 or by email at firstname.lastname@example.org , or by writing to Privacy, 3rd Floor, 22 Chancery Lane, London, WC2A 1LS.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office, Wycliff House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Our lines are open
Mon-Fri 9:00am – 5:30am.
Calls may be recorded.
Please contact us on 0800 368 1833 for assistance.
Scotland & North East
Yorkshire & North West
Wales & South West
Our office is open
Mon-Fri 9:00am – 5:30am.
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