For Intermediaries only
At Bluestone Mortgages, we are committed to providing customers with a seamless experience and good outcomes. The Financial Conduct Authority’s (FCA) Consumer Duty introduces new rules for both us as a lender and you as an intermediary, setting higher and clearer standards of consumer protection across financial services, and requiring firms to put their customers’ needs first.
As a result, we’re reviewing our products, services, documentation and customer journeys as part of our preparations. These updates will help you better understand our products and their value, ensuring your customers can trust us to provide the support and guidance they need to make informed mortgage decisions.
The FCAs consumer duty rules require that we must:
For more information on the roles and responsibilities of Bluestone Mortgages Limited (Bluestone) and its intermediary partners in relation to the FCA’s Consumer Duty, please click here.
We will keep this page updated with progress and in the meantime if you have any queries, give us a call at 0800 368 1833 or alternatively email us at firstname.lastname@example.org.
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