We call this BVR, which stands for Bluestone Variable Rate and is currently 6.25%. The rate does not have a direct link to the Bank of England Base Rate (BBR), which is also reviewed monthly. Typically the BVR will move in line with BBR changes, but it could also go up or down at any other point in time, as this is a variable rate set by Bluestone Mortgages and reviewed monthly.

Whether you have lost your job, are unable to work due to illness, or if your income has been reduced, there is help available.

For more information, please seek guidance directly from your creditors.

You may also wish to discuss your finances with a Third party debt assistance provider, details of which are provided below under the section “I need some free independent debt advice”.

To take control of your debts, the first step is to understand how much you owe to whom. The second is to understand what needs to be paid back first. 

Checking your credit file as a first step will help you. Your credit file will contain information about most of the debts you have, it holds details about your mortgage, loans, credit cards and any other credit you have taken out.

You can get hold of your credit file by going to companies including:

• Experian
• Equifax
• TransUnion (formerly Callcredit)

With each debt it is helpful to know – how much you owe; when payments are due (and if you have missed payments, when the next payment is due); how much interest you are being charged; what could happen if you can’t make your payments for each debt. It is important that you prioritise the debts that are most important – these are usually the ones that are related to keeping your home.

If you cannot meet the terms of your debts and are unsure what to do, get help. You can get free support through both the Citizens Advice and StepChange.

It is helpful if you write down the money that you have coming in regularly – that may be wages, benefits or pensions and also the money you spend regularly – for example, bills, mortgage payments and food costs.

We have made it easier to do this with our  income & expenditure form, which is also often called a budget planner.

If you would like some help before you talk to us there are lots of free debt advice organisations that you can speak to – some are listed below.

Alternatively contact us on 0800 368 1834 or send an email to customersupport@bluestonemortgages.co.uk requesting an income and expenditure form  and we will send you one.

Everyone’s financial situation is different, the most important first step you can do is to understand the money you earn (your income) and the money you spend (your expenditure), so you can make sure you are earning more than you are spending each month.

If you are worried about how much you are spending, or can’t meet regular payments such as bills, please seek help.

Some ways customers have found to cut costs include:

• Cancelling subscriptions that they no longer use or that aren’t priority – for example Amazon Prime, Sky, Netflix or a gym membership. Please note if you are thinking about doing this, to get in touch with the provider as some have contracts set up meaning you can’t cancel them straight away.
• Cutting vehicle and travel costs – for example selling a car and using public transport instead.
• Using price comparison sites to switch deals on gas, electric, phone or broadband – you should review these every year.

Our mortgages are only available through our selected qualified mortgage advisers. You can ask us to connect you with one on our ‘How do I apply’ page.

You can find out more about getting additional help with your application on our ‘Here to help’ page.

The most important bills you must pay are known as priority debts. These include your mortgage, council tax, utility bills, TV Licence, court fines and loans secured on your property. If you did not pay a priority debt, it could result in you losing your home or prosecution.

Credit cards, personal and unsecured loans, store cards, mobile phone bills are non-priority debts. They still need to be paid, but the result of not paying them is not as serious. Any company you owe money to can start legal action against you. This may result in you being taken to court or bailiffs being instructed to collect money from you.

We understand that sometimes things can change unexpectedly and that they can get on top of us. There are various options available to you which can be carefully tailored to suit your current circumstances if they affect your ability to maintain your mortgage payments.

We will always aim to work with you in providing some breathing space until your situation improves. All we ask is that where possible, you let us know as soon as possible once your situation changes, so that we can help you proactively.

You will also find independent sources of help further down this page.

This means that you are now one of our customers and we’ll be responsible for all aspects of your mortgage, such as collecting your monthly payments, setting interest rates and charges and helping you with any queries.

If this doesn’t seem right, or you want more information, contact us.

The sooner you get in touch, the quicker we can help you. If you’re struggling or falling behind on your payments, our dedicated teams are here to help. Just get in touch if you’d like to talk about your situation.

When we talk to you, we will:

• be open and honest with you
• treat you as an individual, taking your circumstances into account
• be happy to talk to you, however big or small the problem might be.
• try to find a solution that suits you
• make everything simple and straightforward
• tell you what you need to know, so you can make an informed decision
• let you know who else can help you.

Please contact us on 0800 368 1834 or send an email to customersupport@bluestonemortgages.co.uk requesting a call back and we can discuss your situation in more detail with you to find a suitable solution.

Speak to us, call us on one of the numbers below. All we ask is that you are open and honest about your situation. If you have completed a budget plan email it to us in advance of your call, or have it to hand when you call and we will endeavour to offer you assistance wherever possible to ensure a fair outcome is achieved.

We do offer a product transfer to existing Bluestone Mortgages customers. You can find more information about the product here.