We understand that sometimes things can change unexpectedly and
that it can get on top of us. Bluestone staff are trained to assist customers suffering with mental health issues, those experiencing a change in circumstances (such as a diagnosis of an illness, or a loss of employment for example) and those dealing with the recent loss of a loved one. There are various options available to you which can be carefully tailored to suit your current circumstances if they affect your ability to maintain your mortgage payments.

You may elect to authorise us to discuss your account with a trusted third party if you feel unable to do so yourself. We can also provide details of
third party organisations who are qualified to assist you in reviewing your finances during a period of difficulty and where you authorise us to, we can liaise with them directly. We will always aim to work with you in providing some breathing space until your situation improves. All we ask is that where possible, you let us know as soon as possible once your situation changes so that we can help you proactively.

Depending on your circumstances, we have various available options available to you. We can assist in providing breathing space until your situation improves and can agree both short term and long term payment options for the repayment of arrears. We will always look to agree the most suitable option for you without any undue pressure or obligation in order for you to get back on track as smoothly as possible.