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Mon-Fri 9:00am – 5:30am.
Calls may be recorded.

Customer Service numbers

EXISTING CUSTOMERS

Other ways to pay

You can make your monthly payment by direct debit, online, or directly from your bank account. Look below at the options available and choose the method that best suits you.

Customer Support Team

T: 0800 368 1834
E: customersupport@bluestonemortgages.co.uk

Mon-Fri 9:00am – 5:30pm.
Calls may be recorded.

Payment methods

Below, you will find a range of options for managing your monthly mortgage payment in a way that suits you.

Set up a Direct Debit

Paying your monthly mortgage by Direct Debit is a convenient option. It automatically withdraws the payment from your bank account, saving you time. There is no need to make bank transfers or call us each month. Direct debit eliminates the hassle and ensures you never miss a payment date. It also provides peace of mind—if there’s an error with your payment, you’ll receive a full refund.

If you would like to make a debit card payment, please contact us at 0800 368 1834 or email us at customersupport@bluestonemortgages.co.uk, and we can help you with that. We can also provide you with a link to make your future payments online. Please note that we are unable to accept credit card payments.

Set up a standing order

You can set up a standing order instructing your bank to send your payment to us each month. To obtain the bank details you need, please contact us at 0800 368 1834 or email us at customersupport@bluestonemortgages.co.uk.

Someone else may be able make a payment for you

We can accept a payment to your account made by someone else on your behalf.​ For us to consider this, we require this third-party authorisation form to be completed and returned to us at customersupport@bluestonemortgages.co.uk

Call us

Our lines are open

Mon-Fri 9:00am – 5:30am.
Calls may be recorded.

Customer Service numbers

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