Consumer Duty

At Bluestone Mortgages, we are committed to providing customers with a seamless experience and good outcomes.  The Financial Conduct Authority’s (FCA) Consumer Duty introduces new rules for both us as a lender and you as an intermediary, setting higher and clearer standards of consumer protection across financial services, and requiring firms to put their customers’ needs first. 

As a result, we’re reviewing our products, services, documentation and customer journeys as part of our preparations. These updates will help you better understand our products and their value, ensuring your customers can trust us to provide the support and guidance they need to make informed mortgage decisions.

The FCAs consumer duty rules require that we must: 

• By 30th April 2023, carry out a value assessment of our products and review that assessment on a regular basis, appropriate to the nature and duration of the product. Our Broker Information Sheets, containing the results of our fair value assessments, are now available below, which will allow you to meet your obligations under the Consumer Duty rules, applicable from 31st July 2023.
• From 31st July 2023, ensure that our products provide fair value to retail customers in the target markets for those products.

For more information on the roles and responsibilities of Bluestone Mortgages Limited (Bluestone) and its intermediary partners in relation to the FCA’s Consumer Duty, please click here.

We will keep this page updated with progress and in the meantime if you have any queries, give us a call at 0800 368 1833 or alternatively email us at sales@bluestonemortgages.co.uk.

Broker information sheets